Instructions

The Take Charge Helpline

Instructions for using the Take Charge Helpline by phone

Dial in to The Take Charge Helpline to access over 100 disability related topics. The Take Charge Helpline will provide you with general information on each topic as well as how to contact someone for additional information and/or assistance. You can listen to up to five topics each time you call.

Please have a pen and paper ready to write down information and/or telephone numbers.

Here's how it works

Dial 888.929.9444 using a touch tone phone. You can call anytime, 24 hours a day, 7 days a week.
A voice message will answer your call and ask you to enter the topic number for the information you would like to listen to. Just enter the four digit topic number listed next to the topic name.
After your first message ends, you can enter another topic number if you would like to listen to more information.
If you need help or additional instructions on how to use The Take Charge Helpline, simply enter 1500 for information.
You can call The Arc of Western Wayne County at 734.729.9100 if you have further questions concerning the topic after listening to the recorded message.

Key pad shortcuts

Backup If you would like to hear a message repeated, press the number 2 key for "Backup." You may do this at any time while you are listening to a message on a specific topic.
GO If you decide not to listen to a topic you have entered, press the number 4 key for "Go" followed by the next topic number you want to listen to.
Jump If you want to skip ahead in the topic you are listening to, just press the number 5 key for "Jump" to jump forward.
Repeat If you missed the first part of a message and you would like to hear it repeated, press the number 7 key for "Repeat."
Cancel If you make a mistake entering a number, simply press the # (pound) key to cancel your entry, then enter the correct topic number. To end a call, press the # key.